Ascend Hemp Oil prides itself on manufacturing the highest possible quality product. If you are unhappy with your purchase, we offer a cash/credit card refund for unopened product up to 30 days after purchase date on receipt. For products that are opened, we offer a store credit for amount of item, up to 14 days after purchase date on receipt.
To be eligible for a cash/credit card refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of return receipt.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: ak@AscendHempOil.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, please mail your product to:
Ascend Hemp Oil Factory Outlet
2081 W State Route 89A STE 7
Sedona, AZ 86336
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at: ak@AscendHempOil.com, for questions related to refunds and returns, or phone our staff at the Ascend Hemp Oil Factory Outlet at 928-862-2756, Tues-Sat 11:00 am – 6:00 pm (AZ time)